Class Policies and Terms & Conditions
Everyone must create their own Pilates Centre account to join classes.
Everyone must sign up for classes with their own account in their own name (a friend or family member may not book you a place under their name).
Everyone must sign and agree to our liability waiver to attend the studio.
Group classes may not be suitable for you if you have any injuries, ailments or physical impairment. Please contact us in advance of booking in this instance.
Please arrive 5 minutes before your class starts. If you are late you may be refused entry to class as it's not always safe to join in after class has started. It is also disruptive to other participants.
If you are late, your class may be given to someone waiting for a place in the class. If they were given your place due to you not being on time they will not be removed should you turn up late.
When you arrive at the studio please ensure that your phone is turned off so as not to disturb others in class.
Please wear comfortable workout clothing that you can move easily in.
NO BUTTONS OR ZIPPERS ON CLOTHES ALLOWED (yes, even those tiny zippers at your bum or leg!).
If you'll wear loose shorts you'll need to wear bicycle shorts underneath to avoid showing us your underwear please.
No jewellery should be worn.
If you turn up to class in inappropriate clothing you will be refused entry to class and will not receive a refund for the booking.
ALL group class cancellations MUST be done yourself from your Pilates Centre account.
Sometimes you may find you need to contact us to cancel a private lesson. In this instance please email email@example.com to cancel AT LEAST 24 hours before your booking. No cancellations can be accepted by phone or voicemail.
We have an 8 hour cancellation policy for group classes, 24 hour cancellation policy for private classes. Masterclasses and workshops will have their cancellation policy stated at the time of scheduling. Any classes cancelled with less notice than the above will be a 'late cancellation' and payable at full price.
When you cancel a lesson within the time window your pass will be returned to your Pilates Centre account (not your bank account) to be used at another time convenient to you.
No refunds, extensions, or transfers are offered on any purchased passes.
Should a refund be granted for special circumstances within 14 days of purchase, you will be charged for all attended classes at the applicaple rate to the amount of classes attended, not the dicounted rate obtained from buying a bulk package. Any additional charges owed from the loss of your discount will be deducted from the value of the pass to be returned.
All trial passes are valid for 1 month only.
Video Library 30 day passes are valid for 30 consecutive days.
All other class passes have an expiry of a year and there are no refunds, extensions or transfers offered.
Gift vouchers have no expiry date.
Additional T's & C's
We reserve the right to change scheduled teachers, class types or class times at any time.
Updated 6th April 2021