Our Policies - Pilates Centre

Studio Policies and Protocols:

Everyone must create their own Pilates Centre account to join classes.
Everyone must sign up for classes with their own account in their own name (a friend or family member may not book you a place under their name).
Everyone must sign and agree to our liability waiver to attend the studio.
Group classes may not be suitable for you if you have any injuries, ailments or physical impairment. Please contact us in advance of booking in this instance. If something is outside our guidelines or scope of practise we'll be able to refer you to a more suitable service.
Under 18s must be accompanied by an adult and a parent or legal guardian must create an account and sign a waiver on their behalf. For groups, under 16s may join mat classes only (accompanied). Please email us in advance of booking in any minors so we can go through all of our protocols.
Waitlists: if you'll join a waitlist and get an automated space it's assumed you'll be in class and any no shows will be charged and the cancellation policy is the same as a regular class cancellation. If you won't want to be offered a place on the waitlist (and these can be offered at any time day or night) please remove yourself from the waitlist.

Please arrive 5 minutes before your class starts. If you are late you may be refused entry to class as it's not always safe to join in after class has started. It is also disruptive to other participants. If you are late, your class may be given to someone waiting for a place in the class. If they were given your place due to you not being on time they will not be removed should you turn up late.
When you arrive at the studio please ensure that your phone is turned off so as not to disturb others in class.

We are all sharing the studio space so it's important that everyone follows good hygiene for a comfortable environment for everyone. Please be freshly showered that day, wear deodorant and wear clean clothes.
Wear comfortable workout clothing that you can move easily in.
NO BUTTONS OR ZIPPERS ON CLOTHES ALLOWED (yes, even those tiny zippers at your bum or leg!).
Class can be done in clean socks (grippy socks if you'll be in an equipment class) or in clean bare feet. Grip socks are available to purchase in the studio for €12.50. No outdoor shoes are allowed in the studio rooms.
If you'll wear loose shorts you'll need to wear bicycle shorts underneath to avoid showing us your underwear (or more!) please.
No jewellery should be worn.
If you turn up to class in inappropriate clothing you will be refused entry to class and will not receive a refund for the booking.
We have bathrooms where you can change if necessary, please do not change in a public area, even if you're comfortable with it, as we'd prefer everyone not be exposed to this unwillingly.

ALL class cancellations MUST be done yourself from your Pilates Centre account.
Sometimes you may find you need to contact us to cancel a private lesson. In this instance please email info@pilatescentre.ie to cancel AT LEAST 24 hours before your booking. No cancellations can be accepted by phone or voicemail.
We have an 8 hour cancellation policy for group classes, 24 hour cancellation policy for private classes. Masterclasses and workshops will have their cancellation policy stated at the time of scheduling. Any classes cancelled with less notice than the above will be a 'late cancellation' and payable at full price.
When you cancel a lesson within the time window your pass will be returned to your Pilates Centre account (not your bank account) to be used at another time convenient to you.

No refunds, extensions, or transfers are offered on any purchased passes.
Should a refund be granted for special circumstances, you will be charged for all attended classes at the applicable rate to the amount of classes attended, not the discounted rate obtained from buying a bulk package. Any additional charges owed from the loss of your discount will be deducted from the value of the pass to be returned.

All trial passes are valid for 1 month only.
All other group class passes have an expiry of a year and there are no refunds, extensions or transfers offered.
Gift vouchers have no expiry date.

We reserve the right to change fees, scheduled teachers, class types or class times at any time.
We reserve the right to refuse admission.

Updated 13th July 2025