How the Waitlist Works

The easiest place to manage your bookings is using the Pilates Centre app (a red PC logo on a pink background in the app store)

• If a class is full, you can join the waitlist.
• If someone cancels, the system will automatically add you to the class — any time, day or night.
• You’ll get an email or text notification (up to 8 hours before class) if a spot opens.
• To receive notifications, make sure you’ve opted in to texts or emails in your MindBody account.
• Tip: Emails can land in your spam or promotions folder — texts are more reliable!

If you choose not to receive notifications, it’s your responsibility to check your account regularly to see if you’ve been added.

Once You’re Added

• When you’re added, your spot is confirmed automatically.
• You can cancel up to 8 hours before class, just like a regular booking.

Don’t Want the Spot?

If you don’t want to be added automatically:

1. Go to your MindBody account → My Info → Schedule.
2. Find the class under Waitlist and cancel your waitlist place.

If you stay on the waitlist and get added but don’t show up, the class will be deducted from your pass.

Example: You might be added to a 10:00 a.m. class at 2:00 a.m., so if you don’t plan to attend, cancel before bed to avoid being charged.

Last Minute Space

Sometimes we manually add clients to a class closer to start time if a spot opens last minute.
If this happens, we’ll contact you directly to confirm.

Payment for Waitlisted Classes

• You must have a valid class pass in your account when joining the waitlist.
• The pass isn’t used until you’re officially added to a class.
• If you use that same pass for another class and then also get a waitlisted spot, we’ll contact you to arrange payment for the extra booking.